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Order Cancellation / Return Period

Delivery:
Your package will be delivered to your shipping address using the shipping system selected prior to payment. Delivery time within Europe is 3 to 10 business days (depending on the shipping system chosen).

Once you have received your package, we recommend that all customers open the box in a clean and safe environment, while verifying that all products have been delivered correctly and are free of defects. If you encounter any issues with your order, please contact our customer service department immediately. Please also have photos available to send via email if requested by customer service.

Shipping Rate by Weight:
All shipping costs are calculated with rates based on weight and destination.

Payments:
We offer three payment options:

Credit Card, PayPal, and Bank Transfer.

You can pay conveniently in three interest-free installments through PayPal.

Pay securely with a debit or credit card! All information is sent encrypted via SSL so no one can read your card details. This is done through the PayPal gateway. We accept all major VISA and MasterCard cards. No hidden fees for card purchases. Card payments are processed by PayPal, a leading partner in the payment industry.

About PayPal:
PayPal is a payment service owned by eBay. PayPal has over 100 million users worldwide. Hundreds of businesses use the service, which is open to both individuals and businesses. Paying with PayPal is quick and easy. Payment is made with a few keystrokes, and the money is immediately transferred to our PayPal account. PayPal charges an additional fee.

We ship to all European countries!
If you are not located in a European country and would like to shop with us, please contact us!

Warranty Conditions

All sales are subject to the following terms and conditions:

1. Customer Acknowledgment of Receipt:

The Customer acknowledges their agreement to these Terms of Sale by placing an order to purchase a HESAPARTS Product.

2. All Sales Made in Spain:

All sales will be deemed to have been made in Spain, regardless of the Customer’s location.

3. Purchase Price:

Prices and promotions are listed on the HESAPARTS website and in its advertising and are subject to change without notice.
HESAPARTS collects sales tax (VAT) on sales delivered within the EU. HESAPARTS will not be responsible for handling or customs charges for shipments outside the EU.
If an error is made and a product is listed at the incorrect price, HESAPARTS reserves the right to refuse or cancel any order placed at the incorrect price. If the order has been confirmed and your credit card charged, HESAPARTS will immediately issue a refund in the amount of the incorrect price.

4. Errors and Omissions:

HESAPARTS makes every effort to ensure the accuracy of the information on our website. However, the information, services, products offered for sale, and materials contained and/or advertised on HESAPARTS, including, but not limited to, text, graphics, and links, are provided “as is” without warranty. HESAPARTS and its suppliers do not represent or warrant that the information accessible through HESAPARTS is accurate, complete, or current. We are not responsible for typographical errors. Pricing and availability information is subject to change without notice.

5. Shipping Conditions:

When the Customer places an order, the order will be shipped to an address designated by the Customer. All purchases from this website are made pursuant to a shipping contract.

All packages are insured against damage and/or loss. The Customer is (if requested) responsible for filing any claims with the carriers for damaged and/or lost shipments.

All orders will be consolidated into a single shipment; this may add additional time to the final delivery.

Delivery times are estimates only, and HESAPARTS will not be liable for delays.

6. Warranty Information:

Customers are entitled to the manufacturer’s express limited warranty, if any, that accompanies the product. HESAPARTS is only responsible for products under the HESAPARTS brand. All other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, are disclaimed. HESAPARTS shall not be liable under any circumstances for special, incidental, or consequential damages, including lost profits, even if advised of the possibility of such damages; maximum liability for all direct damages, if any, arising from any action shall be limited to an amount not to exceed the purchase price of the product.

See details on returns/withdrawals/warranty here

See details on returns / withdrawals / warranty here .

7. General:

These Terms of Sale and any transaction entered into under them shall be construed and governed by Spanish law.

In the event that any section or part of a section of these Terms of Sale is deemed illegal or unenforceable, that section or part of a section shall be deleted from the Terms of Sale, and the remaining terms shall continue in full force and effect.

HESAPARTS shall not be liable for damages or delays resulting from Acts of God and other actions, whether governmental or otherwise, including, but not limited to, war, riots, seizures, and embargoes.

These Terms of Sale may be modified by HESAPARTS from time to time without prior notice and are effective as of the date of the then-current announcement or website. Please refer to the current announcement or website.